For the latest arrangement on this years Seasonal Flu Vaccine, please click here


Germ Defence - Advice to help protect your home from COVID-19

PATIENT ACCESS TO GARTHDEE MEDICAL GROUP DURING COVID 19

APPOINTMENTS

We are keeping our patients and staff as safe as possible during the outbreak of COVID 19 and have therefore reduced the number of people coming into the surgery.

As with coffee shops, offices and supermarkets the way we work has had to change and this will stay the case for a long time to come. However, we are very much still here to help you and you should continue to contact us if you have any medical symptoms or issues.

We can deal with these requests in a variety of ways - by providing telephone advice, video consultations (when these are helpful) or, as needed, by arranging for you to come to see us for a face to face appointment. As normal, we will ask for more details of the issue to allow us to assess how best to help you.

If you are asked to attend the practice, we would ask that you only arrive at the time of your appointment to reduce the number of patients sitting waiting.  We would also ask that where possible you come alone unless assistance from a carer is required.

Please see below new Scottish Government Guidance with regards to Infection Control and Physical Distancing within the Practice

Infection Control and Physical Distancing guidelines

TELECON CONSULTATIONS

We are currently offering telephone appointments as the first point of contact for all patients.  We have pre-bookable telephone appointments and BOOK on THE DAY telephone appointments available.

Please make sure you are available to take the telephone call from the GP at the time allocated to you.  This should be in a private area where you are able to discuss your problem. 

Please note the practice telephone number is withheld and you should check with your phone provider that you are able to received calls from withheld numbers prior to your telephone appointments. 

VIDEO CONSULTATIONS

If you have been given a time or day for a video consultation, you can access your appointment by clicking on the secure link locate on our practice website using any device with a microphone and camera (i.e. Smartphone, tablet, I-pad, laptop, PC). You can login prior to your appointment time to test that everything is working for you.

Please Note:  If you have not been allocated a video appointment by the practice, your call will not be answered.

Why are GP Practices still working differently? (updated 2nd July 2021)

Things are getting back to normal - why isn't my GP?

The pandemic is not over yet and the modelling suggests there is a 3rd wave on it's way.  We must protect Primary Care teams and vulnerable patients by keeping face to face contact for those very vulnerable patents who need it most.

How are Practices working now?

All  appointments are being triaged - this means that people with the greatest need are being seen first and that face to face appointments are reserved for those who really need them.

Why do receptionist ask personal questions?

Put simply, because they have been asked to!  Anyone that is tasked with answering a call at a GP practice must maintain strict confidence and only ask questions to help you get the right treatment.

What is Triage?

The duty medic will assess all the information from every query and decide who needs to be seen in person, who needs a phone consultation, who needs to be seen via video and who can be directed to a community pharmacist etc.

How do we triage?

Duty clinicians will look at all the information available and make an assessment about what type of appointment to offer loosley based on:

Hear it - Phone consult

See it - Video consult (near me)

Feel it - face to face appointment

Where else can I get help?

NHS inform has a wealth of information to help you help yourself:  https://www.nhsinform.scot/

Community Pharmacists (chemists) can help with many common ailments and illnesses and can prescribe some medicines too.

What about emergencies?

If it is a genuine medical emergency then you should call 999 and ask for an ambulance.  If you need emergency care but are not in imminent danger then you should call 111.

Please be patient

Primary Care Teams have been on the frontline and have been working incredibly hard throughout the pandemic. Many of them are exhausted and they really are doing their best to help you.  Just like you, they want to get back to as close to normal as possible, but we are not there yet.

FACE COVERINGS

Following the new Scottish Guidelines, all those who attend a Health Care setting in Grampian should now wear a Fluid Resistant Surgical Mask (i.e. the blue medical masks you see all NHS staff wearing).  These should be worn for the duration of your visit to the practice unless otherwise instructed.  This includes children from 5 yrs and above.  Thank you for your continued co-operation.

MASK WEARING (WE DO NOT PROVIDE LETTERS TO ADVISE THAT PATIENTS DO NOT HAVE TO WEAR MASKS)

The wearing of face coverings is currently compulsory on Public Transport and in shops. Some people cannot wear masks because of a disability or severe distress - should you be in this position, you can access a DIY card to quickly explain that you have a legal reasonable excuse. These are available by clicking here 

PRESCRIPTIONS

To reduce the footfall within the practice, we are encouraging all patients to sign up with a Pharmacy for collection of prescriptions. 

If you have a preferred clinic for collecting your scripts please contact the practice and we will arrange to have this setup.  This will mean when you order your scripts they will be delivered direct to the Pharmacy of your choice and you should attend there for collection.

Please allow 4 working days for collection from time of ordering.

For those who have received a prescription for Sayana Press Contraceptive Injection to self administer - you can access the guide to self-injection by clicking here

ONLINE SERVICES

We have currently suspended booking of appointments on line - this allows us to check the reason for your appointment and deal with this by phone if appropriate to prevent patients visiting the practice if this is not needed.

Prescriptions can still be ordered using this service - please ensure that you advise us which pharmacy you would like to pick up your prescriptions from as these cannot currently be collected from the practice.  

SHIELDING PATIENTS

Shielding paused with effect from 1 August 2020 and shielding patients can now undertake activities in line with the rest of the population - they should continue to observe social distancing and hand hygiene recommendations 

COVID SYMPTOMS & HELP

If you have developed Coronavirus/COVID 19 symptoms in the past 7 days (new continuous cough, fever and/or loss or change of taste or smell) or live with someone who has symptoms please follow the guidance on www.nhsinform.scot/coronavirus where there is an interactive guide you can use.

There are many helpful resources you can use -

For the interactive patient guide for those with symptoms click here.

To print off a medical certificate if you have been off work for over 7 days click here

Assessment of whether you can keep working is your employer’s responsibility (and cannot be done by your GP) - they should be directed to Health Protection Scotland for further information by clicking here

For advice on how people with specific health conditions should manage their condition through this period click here

If you feel that you need to speak to a doctor about your COVID symptoms - please call NHS24 on 111. The team will ask questions and pass this information to a clinician who can decide if your symptoms can be dealt with by phone call or if you need to be seen. If you need to be seen, this will be organised safely.

For more information and a short video on Access to GP Services/Practices, please click here

COVID 19 VACCINE UPDATE (June 2021)

As many of you will know, the COVID 19 vaccine is currently being administered in Scotland. We would like to take this opportunity to update you on the latest information we have received from Aberdeen Health and Social Care Partnership (ACHSCP) with regards to rolling out the vaccine.

Second doses of COVID-19 vaccine brought forward for those aged 40 and over in NHS Grampian area.  People aged 40 and over in Grampian whose second coronavirus (COVID-19) vaccination appointment is scheduled more than eight weeks after their first are being encouraged to seek an earlier slot.

You can do this by going online at https://www.nhsinform.scot/covid19vaccineappointments where they can also check the status of their second appointment, by calling the vaccine helpline on 0800 030 8013, or attending one of the drop-in centres.

It follows recent advice from the Joint Committee on Vaccination and Immunisation (JCVI) recommending that the interval for second doses be brought forward from 12 to eight weeks - where supply allows.

The national vaccination programme is already scheduling appointments to reflect the latest guidance. However, many people – particularly over 40s – have already received an invitation in line with the previous recommendation of a 12-week interval, and they are now being invited to reschedule an earlier appointment. Supplies permitting this will also apply to under 40s when their second dose appointments are due.

As all adults should now have received their first Covid Vaccine Appointment.  If you have not or you need to change this, please see below:-

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You can attend one of our drop-in vaccination clinics without an appointment or you can self-register online for an appointment to be sent to you by text or email.  View drop in locations here➡ nhsinform.scot/vaccinedropinclinics or self-register here ➡ nhsinform.scot/vaccineregistration

 



 

 

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If your appointment time or location doesn’t suit, you can change it at nhsinform.scot/covid19vaccineappointments
 or call 0800 030 8013

If you’re aged 18 or over you can get your first dose or – if eight weeks have passed - your second dose at one of our drop-in clinics. See dates, times and locations here: nhsinform.scot/vaccinedropinclinics

Inchgarth Community Centre is also hosting Covid Vaccine Clinics - see below.  

Inchgarth Vaccine Clinic

Patients on Blood Thinning Medication

The patient information leaflet which accompanies appointment letters for COVID-19 vaccination states: People with bleeding disorders or people taking medication to thin the blood or reduce bleeding should consult their specialist for advice on vaccination. NHS Grampian advise not to phone your GP.

• Patients who are prescribed blood thinning medication including warfarin, aspirin, clopidogrel, rivarovxaban, edoxaban and apixiban should not be concerned about receiving the COVID-19 vaccine and should attend their appointment to receive this important immunisation.

• There is no need to contact your general practice for advice regarding blood thinning medication prior to attending for COVID-19 immunisation.

• Vaccinators will ask a question related to this prior to administering an injection.

• Patients on blood thinning medication may bruise more readily, the vaccinator will simply apply pressure after immunisation to the injection site for a bit longer than average. Reassuringly, the needle the COVID-19 vaccine is given with is very small and causes minimal trauma

• If the individual receives medication/ treatment to reduce bleeding, for example treatment for haemophilia, intramuscular vaccination can be scheduled shortly after such medication/ treatment is administered. Please call the number on your letter to rearrange your appointment if required.


If you have any questions with regards the vaccine please contact 0800 030 8013 or visit https://www.nhsinform.scot/healthy-living/immunisation/vaccines/coronavirus-covid-19-vaccine

We would like to thank all our patients for their understanding and help - keeping us all as safe as possible and allowing us to continue looking after your health at this difficult time.   

 


Video Consultations 

Video appointment

If you have a video consultation booked with one of our GP's / Nurses, please use the following link to start your call.  Please note that you will have access to the virtual waiting room at all times but without an appointment from the GP, no one will connect with you for a consultation. 


Econsult

Please note from 23rd June, only the Self-help information is available via econsult. 

For all other advice, administrative requests, please contact reception on

01224 208312.

Econsult


(Site updated 23/07/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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